Refund policy

Last updated: October 2026

Every 9TEE8 product is printed especially for your order. We want you to love what you get, but we know that sometimes things don't work out. This policy explains your rights and how returns, refunds, damaged items and personalised products are handled.

How to return something

1. 1 Email contact@9tee8.com within 14 days of receiving your order. Include your order number and say that you want to return it.
2. 2 We'll reply with return instructions and the address to send it to. Please don't send anything back before you've heard from us.
3. 3 Send the item back within 14 days of contacting us. Once we've received it, we refund you to your original payment method.

14-day right of withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To use your right of withdrawal, contact us within 14 days of receiving your order and clearly state that you wish to withdraw from the purchase. After notifying us, you must return the product within 14 days.

Please contact us before sending anything back so we can give you the right return instructions and return address.

Return conditions

Returned products should be in substantially the same condition as when you received them.

You're welcome to inspect and try on a product as you would in a physical store. However, products should not be worn beyond what is reasonably necessary to determine their nature, characteristics, fit and quality.

If a returned product shows signs of use beyond what is necessary to inspect it, we may reduce the refund to reflect the product's reduced value, where permitted by applicable law.

Return shipping

Unless the product is faulty, damaged, incorrect or otherwise covered by your statutory consumer rights, you pay the direct cost of returning the product to us.

Original standard delivery costs are refunded when you use your statutory right of withdrawal. If you chose a more expensive delivery method than our cheapest standard option, the extra delivery cost is not refundable.

We strongly recommend a trackable shipping method for returns. We can't be responsible for return packages that don't reach us.

Refunds

Once we've received and processed your return, we refund you using the same payment method as the original purchase, unless otherwise agreed.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever comes first.

Your bank or payment provider may need extra time to process the refund.

Damaged, defective or incorrect products

If your order arrives damaged, has a manufacturing or printing defect, or you receive the wrong product, please contact us as soon as possible and include:

• Your order number
• A description of the problem
• Clear photos showing the issue

We'll review it and, where applicable, send you a replacement at our cost. If a replacement isn't possible, we'll offer a refund or price reduction in line with your statutory rights.

You won't pay any return shipping costs where we are legally responsible for a faulty, damaged or incorrect product.

Wrong size or change of mind

Please check the size guide on the product page carefully before ordering. Each product has its own, and some of our garments use EU sizing while others use US sizing.

If you order the wrong size or simply change your mind, you can still use your statutory right of withdrawal where applicable, as long as you notify us within the 14-day period. In these cases, you pay the cost of returning the product.

We don't currently offer direct exchanges. If you'd like another size or design, return the eligible product and place a new order.

Mystery boxes

In a mystery box we pick the design for you from our archive of retired designs. You choose the product type and size; the design is a surprise.

• Faulty or misprinted? We send you a new one at our cost, as with any other product.
• Not your favourite design? That isn't a fault, so we don't swap a mystery box for a different design.
• Changed your mind? Your 14-day right of withdrawal still applies, as long as the item is unworn and you pay the return shipping.

A mystery box is chosen from standard 9TEE8 designs, so it doesn't count as a personalised product.

Personalised & custom products

The statutory right of withdrawal does not apply to products made to your individual specifications or clearly personalised for you, where applicable under EU consumer law. This may include products featuring:

• Your own name or personalised text
• An image or design supplied by you
• A design specifically created or modified at your request
• Other individual customisation specifically requested by you

Choosing from the standard options on our website, such as an available size, colour or standard 9TEE8 design, does not by itself make a product personalised.

Personalised products can therefore generally not be returned simply because you changed your mind. This does not affect your rights if a personalised product is faulty, damaged, incorrect or otherwise not in conformity with your order.

Products made after you order

Most 9TEE8 products are printed after you place your order.

Being printed after ordering does not, by itself, remove your statutory right of withdrawal. The exception for personalised products applies only where a product has been made to your individual specifications or is otherwise clearly personalised.

Your statutory rights

Nothing in this policy limits or excludes any mandatory consumer rights you have under applicable Danish or European Union law. Your statutory rights regarding faulty or non-conforming products remain unaffected.

If you have a complaint, please contact us first so we can try to solve it. If we can't reach an agreement, you can file a complaint with the Danish Consumer Complaints Board (Nævnenes Hus) via forbrug.dk. Customers in other EU countries can get free help from the European Consumer Centre in their own country.

Contact & company details